Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

Account Information: Name, email address, phone number, password.
Profile Information: Professional qualifications, experience, bio, portfolio.
Verification Documents: NIC copies, certificates, professional registrations.
Payment Information: Bank details for withdrawals, payment history.
Communication Data: Messages, project discussions, support inquiries.
Usage Data: Login history, IP addresses, device information, browsing patterns.

2. How We Use Your Information

Provide, maintain, and improve the Platform.
Process transactions and send payment receipts.
Verify expert identities and qualifications.
Facilitate communication between clients and experts.
Send notifications about project updates, payments, and security alerts.
Detect and prevent fraud and abuse.
Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share information with:

Other Users: Profile information is visible to other users as necessary for the Platform.
Payment Processors: Payment information is shared with PayHere and other payment providers.
Service Providers: Third-party services that help us operate the Platform.
Legal Requirements: When required by law or to protect rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest.
Two-factor authentication for account security.
Regular security audits and monitoring.
Access controls and authentication.
Login history tracking and session management.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

6. Your Rights

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Export your data in a portable format.
Opt out of marketing communications.
Disable two-factor authentication (not recommended).

7. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and preferences.
Analyze Platform usage and performance.
Improve user experience.
Prevent fraud and ensure security.

8. Third-Party Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.